FAQs

How do I change my Website template:

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It depends on how your site was constructed in the first place. If your site is a standard html site you may have had someone like a web designer create the html pages using an application such as Dreamweaver. Or they may have hand coded it in Notepad. To change your html template you need to know a bit about coding in html. However the recent versions of Dreamweaver virtually get rid of any real need to fully understand html coding and enable the user to work in an intuitive way.

Recently, with the advent of content management systems (CMS) complete novices can install html or php sites using a number of tools available without having to know about the background coding at all. Although it does help to understand a bit about CSS and html to better manage the styling of a template. Nevertheless, free templates are available on the web which a user can download instantly and install onto a CMS such as WordPress, Joomla!, Drupal, or any of the other hundreds even thousands of CMS systems that are available. Also, by using CMS systems over HTML it’s easy for the a  user to edit on-the-fly as there is no need to have dedicated software installed on a client machine to edit the site. For instance, Joomla! can be installed onto your live server which enables the user to be able to access the editing functions of their website without having to have software installed on a local computer. Furthermore, new site templates can be installed easily onto an existing website to change the look and feel in an instant.

To change a CMS (WordPress, Joomla, Drupal or other CMS site) site template all a user has to do is to locate free templates available on the web and download it to their local hard drive as a zip file. The user then logs into their own site and navigates to their extensions menu item (depending in the type of CMS they are using). From their they can upload the template zipfile that was recently saved to the local drive. The template should install if it has been correctly made by the supplier. If it doesn’t it could be due to a number of reasons usually associated with file permissions. Modify your file permissions temporarily to enable the installation of the template. Always remember however, to reset your modified permissions to the default setting for security reasons. The default settings for file and folder permissions are as follows:

Folders: 755
Files: 644

One the template is installed, modifications can be made directly to the template by overwriting basic html code from within the Template Editor and the Template CMS. Visionthang will begin to make templates available for download soon, but in the meantime, simply type “free cms templates” into your Google search engine to see the vast range of instant templates available for your site.

How do I upload files and images to my site?

Find out

There are various methods for uploading files to your CMS, blog or website. Depending on your permissions* you can use either the front end editor of your articles by logging in as a registered user. Using this technique you can add text, multi-media, images or other content directly to your articles – if you have the correct permissions.

Alternatively, you can upload similar via your CMS administrative control panel. Again you must ensure that your permissions are adequate and that your folders are CHMOD to the appropriate setting.

Another method is by using an FTP client and uploading files directly in Binary mode to a website folder. A good FTP client is Filezilla which you can download for free. After installation of Filezilla, connect to your websites files and navigate to the appropriate folder on your server. Then navigate to the appropriate folder where your desired files are and open the folder. Select the files to be uploaded to the target folder and right click. Then select Upload. You can select multiple files at once by holding down the Ctrl key and clicking on individual files.

Another technique is to use your Web Host Service’s cPanel. cPanel is a powerfull site management tool that enables the owner to do almost anything to the site from backing up, adding email addresses, redirecting, parking, upgrading, downgrading, adding modules and extenstions to name a few. When you have logged into your cPanel (the default address to access cPanel is as follows: http://yoursites.com/cpanel) after entering the correct username and password, navigate to the “Files” icon and double click on it. A file and folder directory tree will appear much like your file manager in Filezilla or even your Windows Directory system on your PC or Mac. Double click on the folders containing your files and find where you want to place the images. When the correct folder has been located select “Upload” from the top menu to upload your file.

The FTP Layer located in the CMS configuration page allows file operations (such as installing Extensions or updating the main configuration file) without having to make all the folders and files writable. This has been an issue on Linux and other Unix based platforms in respect of file permissions. This makes the site admin’s life a lot easier and increases security of the site.

You can check the write status of relevent folders by going to ”Help->System Info” and then in the sub-menu to “Directory Permissions”. With the FTP Layer enabled even if all directories are red, Joomla! will operate smoothly.

NOTE: the FTP layer is not required on a Windows host/server.

I can’t log into my Admin, Cpanel or CMS?

Get Answers Here

If that is really the case then you’ve got a problem-but it can be fixed. It wouldn’t be such a problem if you could get into at least one of those modules however losing the information for all three modules is a real mess. Never mind however, all you have to do is to notify Visionthang and we can reset the passwords for you. However you should be really sure that it’s not just been misplaced. The reason I’m emphasising this is because some websites may require passwords that connect to APIs, Newsfeeds or other modules that can be affected by a password change. In otherwords, while your site may appear to be up and running and you’ve changed your password and can get back to your modules, it may be that your modules aren’t working properly due to a mismatch of password information. Be sure to manage your passwords and keep them in a safe place.

How can I retrieve my username and password?

Use the System

First before you go down the path or having a username and password reset, you should check that your keyboard’s Caps Lock is in the off position. This is a common cause of not being able to connect to a site. The user may be working on a wireless keyboard which does not have an led display for the caps lock. Double check your password information is correct. If all else fails and you’ve checked your emails to you that were generated by your server and still can’t find the correct username and login, use the Forgotten Password or Forgotten Username links located within the Login/Logout module to retrieve your password and username or setup a new password.
Remember to check your spambox in your email client however, often when automated messages are generated by a server, such as in these instances, client computers on the recieving end often target automated mail as spam when they are indeed genuine. So if you think you haven’t got your server password or username reset request or confirmation link, double check your spam box, it may be there. Otherwise contact me on the 1300 freecall number provided above.

What is cPanel?

Let me Explain

cPanel is a powerful web management interface which is available to all Visionthang customers. You can access your cpanel interface by opening a browser and entering the following address (http://yourdomainname.com/cpanel) followed by your username and password. From within the cPanel you will be able to

  • upload files
  • manage backups
  • manage email accounts
  • view traffic to your site
  • manage databases
  • manage passwords
  • manage redirects
  • add security
  • change permissions for files and folders
  • add FTP users
  • delete a site
  • to name just a few

These are just some of the features that come loaded with cPanel. You are encouraged to login to your cPanel and familiarise yourself with the interface because that is where most of your site management is configured.

How do I backup my site?

Get the Plugin

It’s up to you how it’s done and again there are numerous methods for producing backups for your website. There is no right or wrong way, just the way that suits you best.

One method is to use your cPanel’s Cron JOB module which will enable you to schedule a backup of your email and site configuration including your sql databases. Although this method should be sufficient for retrieving your data, it does not create a complete recovery of a site. Nevertheless this is a good method for scheduling data backups.

Another method is to download the entire site using FTP or Cpanel to your local hard drive. This is only recommended if you are keeping your site on the same server and do not intend to migrate it to another host.

The third method is to download and install Akeeba Backup from the Joomla! Extensions Directory at www.joomla.org onto your site and make a backup immediately. Assuming that the backup executes correctly, the component will create a fully recoverable package of your site called a JPA file which can also be restored to a new server.

Does Visionthang provide a backup service?

Yes and No


Visionthang will make a backup of the site on completion of the installation the CMS, the Site Template and the Final data presented for uploading as content. A backup of the initial installation will be held by Visionthang in the case of an emergency. After the intial installation, Visionthang does not take responsibility for backing up the site. This is the responsibility of the site owner. However if a client wishes Visionthang to manage their backup it can be negotiated. Similarly if a site backup has to be restored to a server this is the responsibility of the owner unless otherwise negotiated with Visionthang. Feel free to contact Visionthang to discuss the range of backup options available to you.

How do I contact Visionthang

Call


With the proliferation of spambots and fraudulent email addresses we have decided to leave the contact module off of the front end of our website. This is to encourage potential users to enter personal information from within the protected Members Area. Spambots will have to enter details to access our Member Area which will subsequently alert us to their attempts and they will ultimately be captured and their records blacklisted and their names deleted from the server. You may consider doing this with your own website as a technique of minimising spam.

How do I edit an article.

Use the Editor


There are several methods for accessing and editing articles – you can edit articles at the front end by logging in with your username and password and double clicking on the Edit icon which will appear at the top of an article after you successfully log in. The other method is to edit the article via the backend by logging into your website’s administrative control panel where you will be able to access each article in either HTML or WYSIWYG mode. Depending on the type of editor you are using within your CMS you may be limited to the type of formating or editing you wish to do. For WordPress and Joomla! the standard editor should be sufficient, however there are many plugins available on their support sties.